OneRental Support
Find answers and resources for your OneRental questions.
Common Questions
How do I add a property?
Steps to create a property, add units, and configure details in your workspace.
How do tenants submit maintenance requests?
Tenants log requests from their portal and you receive an instant notification.
How do I create and send a lease?
Create digital lease agreements and send them for signing from the Leases section.
How do I track rent payments?
Record and monitor rent, deposits, and overdue balances from the Payments section.
Can I manage multiple properties?
Yes. All properties, units, and tenants are managed under a single workspace.
How do I invite a tenant?
From a unit page, select Invite Tenant and enter their email to send an invite link.
Does OneRental comply with BC tenancy laws?
Our lease templates and notice periods are designed to align with BC's Residential Tenancy Act.
How do I enable two-factor authentication?
Go to Account Settings and enable 2FA under the Security section.
Contact Support
Email our team for help with your account, billing, or any platform issue.
When Contacting Us
Typical first response within 1 business day.
- Include organization name and affected user email.
- Share the page URL and timestamp for failed actions.
- Include screenshots for UI issues when possible.
See also Terms and Privacy Policy.